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"Let's do it!" is what our company founder Dr. Friedrich Jungheinrich liked to say. And this has been the ethos of our corporate culture ever since, particularly when it comes to service: Only if you tackle things head on will you assume responsibility – both for your work and for your customers.

Dr. Friedrich Jungheinrich built our company on true partnership and loyalty – values that have remained a fundamental part of our corporate culture to this very day. Regardless of whether you are a customer, supplier or employee, Jungheinrich's primary aim is to establish long-term, sustainable and trusting relationships. This is facilitated by a comprehensive range of service products and solutions, which you can hand-pick to satisfy your own individual requirements.

To avoid downtime, we guarantee a spare parts availability of 98 percent, quick communication channels and rapid response times. Our service network comprises over 4700 qualified service engineers, allowing us to provide you with on-site assistance in the shortest possible time.

For all our products and system services, we offer support and advice on analysing and optimising your core logistical requirements in areas such as fleet management, storage systems and material flows. We also assign great importance to the working environment and activities of your employees. Therefore, we have created comprehensive training courses that incorporate all our experience and expertise. These cover everything from driver and order picking training to correct battery management and safety courses.

Regardless of whether you are a small business owner or a large-scale manufacturer, Jungheinrich guarantees to provide you with the exact service product that you need to ensure continuous success. All our customers the world over can count on our exacting quality.

Your truck, your way

Do you require a forklift truck for a short time? Or perhaps for a longer period? Do you want to optimise the management of your truck fleet? Or maybe you require a tailored financing package? Whatever your needs, we have the perfect solution.

Our service

You can only guarantee your fleet’s warranty by using genuine spare parts. With overnight delivery, you can have them the following morning.

Customer service with added value

Breakdowns and downtimes are frustrating and expensive. Our service packages are designed to ensure smooth, reliable functioning of your deployed technology, all the while maintaining highest levels of efficiency and maximum employee safety.

From chargers to care tips and battery maintenance

Battery service, spare batteries and charger service: Jungheinrich provides a complete range of services for your electric fork lift truck trucks. This keeps your warehouse logistics in operation around the clock.

Anywhere, anytime – always ready to go.

Jungheinrich combines the know-how of a manufacturer with the experience and expertise of a systems solution provider. From project planning and implementation to service and support by our service engineers. We get it done!

Maintenance or repair – tell us through the app

Use our Jungheinrich Service App an send service requests 24/7.

For a safe, accident-free warehouse

From driver training to "SAFEwalk": Jungheinrich offers a wide range of services to help you raise safety levels in your warehouse – with a focus on driver welfare. All information on accident prevention can be found here.

Stefan Brehm
Stefan Brehm
Vice President After Sales, Jungheinrich Service & Parts AG & Co. KG

Service is much more than just performance.

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